Displacement, Discrimination and Determination: Results from a Statewide Survey in California

This report is based on a survey of our members who serve small business owners about the challenges they are experiencing, especially as it relates to financing for their businesses. The report was featured in a KQED story that you can listen to by clicking here. Download the Report→

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Building Trust, Easing Access, Overcoming Barriers: Improving Delivery of Cash Aid to Low-Income Families

Low-income families that receive public benefits often rely on ATMs to get the cash aid they are entitled to but costly ATM fees reduce the amount they receive. CRC works to break down barriers for families receiving public assistance. Download the Report→

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We Don’t Need to Be Charged for Being Poor: The Cost to Families of Paying Fees to Access Public Assistance.

(May 2015) A new survey of people who pay fees to use state-issued Electronic Benefits Transfer (EBT) cards for public assistance such as CalWORKs and General Assistance. The survey quotes the experiences of aid recipients including the impact of paying fees on their ability to make ends meet. It…

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CRC Fact Sheet: CFPB Complaints about OneWest Bank

(July 2017) This fact sheet outlines the types of complaints made to the Consumer Financial Protection Bureau about OneWest Bank.

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CRC Fact Sheet: Joseph Otting’s Track Record at OneWest Bank

(July 2017) This fact sheet outlines the many “legacy problems” at OneWest Bank that occurred during Joseph Otting’s tenure.

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How Banks Sell Overdraft

(July 2014) Results of Overdraft Mystery Shopping in Four Key States. Overdraft, sometimes referred to as “courtesy overdraft,” can be a debt trap that causes great financial hardship for lower income customers, and pushes many out of the banking system.  

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